Questions, measured and answered.

Orders are generally processed within 1–3 business days. Some color or material selections may require additional preparation within that window. After shipment, typical carrier transit is estimated at 3–7 business days, but carrier delivery dates are not guaranteed.

Yes. Standard shipping within the United States is free.

Materials are listed on each product page. The FrameMark Leveling Jig uses PETG and PLA components.

Yes. Minor layer lines, texture variation, and small cosmetic differences are normal characteristics of 3D printing. They should not prevent the product from performing its intended function.

Available colors appear on each product page. FrameMark is currently offered in Black, Army Green, and Crystal Transparent Smoke Gray, subject to availability.

Tracking information is emailed when available after shipment. If you need help, contact us with your order number.

Contact us promptly. Cancellation may be possible before production or fulfillment begins, but it is not guaranteed after manufacturing, packing, or shipment has started.

Email hello@holdingtolerance.com with your order number, a description of the issue, and photos when helpful. We will review the issue and work with you on an appropriate resolution.

Eligible standard products may be requested for return within 30 days of delivery if they are unused, undamaged, and in substantially original condition. The customer pays return shipping unless the product arrived damaged, defective, or materially incorrect due to Holding Tolerance. Custom, personalized, customer-requested, and specification-made products are generally not returnable unless damaged, defective, or materially incorrect.

Local pickup may occasionally be arranged at Holding Tolerance's discretion after purchase. It is not a public checkout option, and details are coordinated privately.

Yes. Submit an STL file, original model-page link, or approved Holding Tolerance Print Idea for manual licensing, safety, and printability review. A request is not an accepted order and no payment is collected at submission.

Possibly. Use Browse Print Ideas to find a model, then submit its original page URL. Holding Tolerance manually reviews the license and may decline requests with unclear or incompatible permissions.

Applicable sales tax is calculated by Stripe during hosted Checkout based on the delivery location, product classification, and the jurisdictions where Holding Tolerance is required to collect it.

Email hello@holdingtolerance.com or use the Contact page. For order questions, include your order number but do not send complete card information.