Processing and shipping
Orders are generally processed within 1–3 business days. Some color or material selections may require additional preparation within the stated processing window. Standard shipping within the United States is free. After an order ships, typical carrier transit is estimated at 3–7 business days. Transit times are estimates, not guaranteed delivery dates, and delays may occur after a package leaves our care.
Tracking and delivery
Tracking information is provided when available. At Holding Tolerance's discretion, an order may instead be arranged for hand delivery or local pickup. These are not public checkout options. Pickup or delivery details are coordinated privately after purchase, and no private pickup address is published on this website.
Shipping-address problems
If you notice an incorrect shipping address, contact hello@holdingtolerance.com promptly with your order number and the correction. We will try to help, but an address change cannot be guaranteed after production or fulfillment has started.
Eligible standard-product returns
Contact us within 30 days of delivery to request a return for an eligible standard product. The product should be unused, undamaged, and returned in substantially original condition. Please wait for return instructions before sending anything.
Return shipping and refunds
The customer is responsible for return shipping unless the item arrived damaged, defective, or materially incorrect due to Holding Tolerance. Standard outbound shipping is provided free, so there is no original shipping charge to refund. After the returned item is received and inspected, an approved refund will be sent to the original payment method when technically possible.
Custom and personalized items
Custom-made items, personalized items, customer-requested 3D prints, and items manufactured specifically to customer specifications are not returnable unless they arrive damaged, defective, or materially incorrect.
Damaged, defective, or incorrect items
Email hello@holdingtolerance.com with your order number, a description of the issue, and photos when helpful. Send this information privately; do not post order or contact details publicly. We will review the issue and work with you on an appropriate replacement, return, or refund.
Cancellations
Orders may be cancelled before production or fulfillment begins when possible. Cancellation is not guaranteed after manufacturing, packing, or shipment has started.